Roadside Assistance from City Mazda

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Service Department Location

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City Mazda

Service Department

32-42 Johnson Street
South Melbourne, VIC 3205

03 9329 2000
Todd Fletcher

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Department Trading Hours

8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
By appointment only

City Mazda Roadside Assistance gives you peace of mind

Day or night, city or country, we've got you covered with City Mazda Roadside Assist Platinum.


City Mazda Platinum cover gives you the freedom to enjoy the open road. With assistance on call 24 hours a day, 7 days a week, you can rely on our quality road rescue services.

Roadside Response

Simply call our toll free number and speak to our friendly operator 24 hours a day, 365 days a year. We will assist with flat tyres, flat batteries, out of fuel (free 5ltr top-up), even lock-outs up to $77.

Towing Breakdown

If you break down and your car is unable to be safely driven, we will transport you and your vehicle back to the Dealership within 50km. Otherwise it will be taken to the nearest authorised repair centre. 

Car Hire & Accomodation

In the event of a major vehicle breakdown more than 100km from your registered residence (which sidelines your vehicle for more than 48hrs), we will assist you with upto $400 for accomodation and car hire costs (excluding meals).

City Mazda Roadside Assistance gives you peace of mind

Day or night, city or country, Mazda Roadside Assistance is there when you need it.

Mazda Premium Roadside Assistance

Mazda Premium Roadside Assistance is now included with the purchase of all new Mazda vehicles on or after April 1st 2019. Whether it’s a flat battery, locked-in keys, accident support and flat or damaged tyres, we’ve got you covered, day or night, city or country. With Mazda Premium Roadside Assistance, help is always there when you need it.

To access your Roadside Assistance simply visit the Mazda Australia Roadside Portal or call 1800 034 411.

For more information about Mazda Premium Roadside Assistance, please read the full Terms and Conditions.

What's Included?

Roadside Assistance

Flat Batteries

If there’s a battery problem, we’ll test, jump start or coordinate a replacement.

Roadside Assistance

Emergency Fuel

If your fuel runs out, we’ll provide you with enough to get to the nearest petrol station.

Roadside Assistance

Flat Tyres

If you have a flat tyre, we’ll replace it with your spare, or if need be transport you to a repair facility. 

Roadside Assistance Inclusions

Lost or Locked Keys

If you’ve lost or locked your keys, we’ll attempt a retrieve, arrange a replacement or transport your vehicle to an authorised repairer.

Roadside Assistance Inclusions

Towing / Transportation

If you’ve broken down, we’ll transport your vehicle to the nearest Mazda Dealership or a designated location within 50km.

Roadside Assistance Inclusions

Accident Coordination

Following an accident, we’ll coordinate towing, provide advice and if required coordinate alterative transport.

Roadside Assistance Inclusions

Bogged Vehicle

We’ll recover bogged vehicles when the conditions are safe. If specialist equipment is required, additional costs will be incurred.

Roadside Assistance Inclusions

Urgent Message Relay

Following a breakdown or accident, we’ll relay urgent messages to your family, friends or associates.

Roadside Assistance Inclusions


If your vehicle has broken down and must be transported to the nearest authorised repairer, we’ll provide up to $110 for a taxi.

For more information, please contact City Mazda by submitting an enquiry below.